Outsourcing in the Age of AI
Artificial intelligence (AI) is breaking the two commercial and governance assumptions on which outsourcing contracts have relied for decades.
Advisory
Sourcing Solutions and Deal Advisory
Sourcing, contracting and navigating the technology provider ecosystem.
Sourcing and contracting is our business.
ISG understands that there are many different triggers for a sourcing engagement -- a contract renewal, new cost optimization targets, a transformation initiative, a strategy change, or even changing business needs based on growth. All of these different reasons for sourcing have their own complex requirements. No matter what those requirements are, ISG is the best partner to ensure you get the desired business results out of your technology investments.
To ISG, sourcing is more than selecting a provider and completing a transaction. We ensure you get the most value out of your technology investments by addressing the entire sourcing lifecycle, from building and aligning the IT strategy all the way through to governance of the supplier and contract.
We provide a playbook to align your business needs, sourcing strategy and operating model, including what to source, renegotiate or retain for your technology landscape. This way, you know ahead of time the impact on your operations, the business case for the engagement, and how you'll measure and achieve the results needed.
At the start of the project, we help you align your IT strategy with your sourcing goals via a financial analysis. ISG helps build the business case for sourcing, starting with a benchmark of your costs against the market and total cost of ownership (TCO) models.
Throughout the entire sourcing lifecycle, our +5,600 assessments, deep provider comparison research and hundreds of contracts serve as an unmatched source of insights for sourcing decision making.
Our proven-comprehensive sourcing and contracting methodology, ISG FutureSource™, is now digitized as our ISG Tango platform: flexible, fast, collaborative and built for you. Woven in to our solution is our insights-driven provider selection research, market experience and contracts data, which helps you find the right provider(s) for your needs.
The result? A contract that allows you to manage your technology services to realize the power of your business case.
Research shows that 62% of project success relies on people – without addressing how the change will impact your people and training them to adapt, your organization may not adopt the change, wasting time and money. We proactively tackle the challenges of a transition so you can build a strong foundation for partnership and transformation to the future state.
We guide you from a signed contract through the transformation state all the way to the desired future-state smoothly, ensuring measurable results that match the business case. From ensuring adoption of the new ways of working to KPI monitoring and actioning to knowledge transfer, ISG assists with each step to make sure you get what you paid for.
Benefit from the power of $65B total contract value to drive 80% increase in contract compliance in 12 months or less. ISG has deep supplier and contract management advisory expertise to optimize supplier relationships and risk, plus a proprietary platform, ISG GovernX, to automate contract management.
Sourcing & Optimizing a Global Capability Center
Enterprises are finding GCCs to be competitive differentiators, and investments are on the rise. ISG provides an end-to-end advisory solution for establishing, modernizing and reinventing your global capability centers for transformative business impact. Whether you need strategic advice and tailored research on the global GCC landscape, expertise to establish a GCC center from scratch, or strategies to optimize and scale up your existing GCCs for better results, we have the solutions you need, supported by our extensive experience and data.
As the founder and leader of the sourcing industry, ISG delivers more sourcing value
Every year, we influence over $200 billion in annual sourcing spend.
Get What You Pay For
We turn insights into action, giving you peace of mind that the value will be realized on time, budget and at quality.
Experience & What Works
ISG has advised hundreds of service and technology sourcing deals. We know what works, so you can leapfrog typical barriers and slowdowns.
Provider Ecosystem Expertise
Detailed, geo-specific research, including buyer behavior, technology and market trends on 1,700 providers and 2,000 software solutions.
Proven Methodology
Expedite, customize or standardize to your needs: Get the right deal, partner and value with our flexible FutureSource™ methodology.
Speed to Value
Our expertise, IP and sourcing platform, ISG Tango™, enable unparalleled speed to value in the sourcing process.
Data-driven Insights
Over 10 million real-world data points from hundreds of contracts and over 5,600 assessments enable confident sourcing decision making.
Click the video above to learn about our sourcing platform, ISG Tango.
What are the key criteria for picking the best sourcing advisor?
| 1. IP, TOOLS & TEMPLATES | 2. DATA & CONTRACTS | 3. EXPERIENCE & EXPERTISE |
|---|---|---|
Proven methodology, ISG FutureSource™ refined over +20 years Customizable templates and tools to standardize and expedite sourcing Our next-gen sourcing platform, ISG Tango, increases speed to value & collaboration | +5,600 assessments across industries and geographies Hundreds of contracts with best practice terms and conditions Provider comparison research Deep cost, price, rate, and performance benchmarking data | Founders and leaders of the sourcing industry Advise on more deals by quantity and TCV, especially large deals, than any other firm Veteran advisors who know what works and how get maximum sourcing value |
Our outsourcing solutions are unmatched
No other advisory firm comes close to our level of insights, experience and market engagement.
$200B
in influenced technology spend annually
total engagements
+10M
real-world data points from the world's deepest technology benchmark and sourcing contract databases
